Operations Officer I
Finance
Posted on: 2025/02/25 | Job ID: 171457
Toronto
,
ON
Temporary
Ready to make an impact in a fast-paced environment? TalentWorld is hiring an Operations Officer I for one of our financial clients, where you’ll play a key role in executing critical operational tasks, ensuring service excellence, and contributing to process improvements. If you’re detail-oriented, customer-focused, and thrive in a collaborative setting, we want you on our team!
TalentWorld is recruiting an Operations Officer I in Toronto, ON for one of our clients.
Operations Officer I Job Responsibilities:
Accommodation are available upon request to support your participation during all stages of the recruitment process.
#TWONTEMP
TalentWorld is recruiting an Operations Officer I in Toronto, ON for one of our clients.
Operations Officer I Job Responsibilities:
- Process transactions accurately and within Service Level Agreements (SLAs), ensuring compliance with guidelines and procedures.
- Deliver exceptional customer service, offering guidance on programs and procedures in line with customer experience standards.
- Resolve or escalate operational issues, ensuring high service quality and timely resolutions.
- Identify process improvements and contribute to initiatives that enhance service delivery.
- Maintain strong relationships with internal and external partners, ensuring effective communication and problem resolution.
- Conduct investigations into potential risks or process gaps, reporting and escalating any identified issues in a timely manner.
- Prior 2-3 years of strong understanding of operational processes and procedures in the financial/ banking sector.
- Ability to manage transactions and activities with low to moderate risk, ensuring adherence to guidelines and regulatory requirements.
- Proven experience in administrative roles, managing office tasks and supporting day-to-day operations efficiently.
- Strong experience with data entry, ensuring accuracy and attention to detail in managing information and documentation.
- Comfortable using a variety of systems and technologies, with a strong ability to learn new software and tools quickly.
- Background in operations, understanding key processes, and contributing to the overall efficiency and success of business activities.
- Salary: $23.37 an hour
- Benefits: 40 Hours Weekly, Hybrid- (4 days on-site, 1 day remote)
- Duration: 1 year of contract with possibility of extension.
- Schedule: Monday to Friday, 8:30am – 5:00pm EST
- Location: Toronto, ON
Accommodation are available upon request to support your participation during all stages of the recruitment process.
#TWONTEMP