Service Availability Representative (Unilingual I)
Sales / Customer Service
Posted on: 2024/11/15 | Job ID: 170259
London
,
ON
Temporary
TalentWorld is currently partnering with a prominent financial institution to recruit for the Service Availability Representative (Unilingual I) position. If you are passionate about delivering exceptional client service and possess a strong understanding of financial markets, this is the perfect opportunity for you!
TalentWorld is recruiting Service Availability Representative (Unilingual I) in London, ON for one of our top financial clients.
Service Availability Representative Key Responsibilities:
Service Availability Representative Qualifications:
Employment Details:
Accommodation are available upon request to support your participation during all stages of the recruitment process.
#TWONTEMP
TalentWorld is recruiting Service Availability Representative (Unilingual I) in London, ON for one of our top financial clients.
Service Availability Representative Key Responsibilities:
- Provide first-level technical support by responding to inbound colleague calls and emails, resolving or escalating technical issues.
- Accurately document and track issues, ensuring thorough and detailed ticketing for each case.
- Escalate issues to appropriate support groups when necessary and follow up to ensure timely resolution.
- Identify and escalate incidents with the potential for wide business impact and manage service delivery in line with established timeframes.
- Identify trends in technical issues and contribute to process improvements, offering feedback to enhance service efficiency.
- Develop and maintain proficiency in supporting various technologies, skills, and applications to provide consistent, high-quality support.
Service Availability Representative Qualifications:
- 1-2 years of relevant experience in technical support or a related area.
- Strong computing and navigational skills, with the ability to quickly adapt to new tools and systems.
- Exceptional customer service skills, with a professional demeanor and problem-solving abilities.
- Ability to work effectively both independently and collaboratively in a team environment.
- Proficiency in Microsoft Office 365 (Word, Excel, OneNote, PowerPoint).
- Previous experience in technical support or a related educational background, including troubleshooting.
- Typing speed of at least 30 words per minute.
- General knowledge of PC hardware and components, including understanding of basic computer systems and electronics.
Employment Details:
- Salary: $21.50 an hour
- Benefits: 40 Hours Weekly
- Duration: 2 years contract with possibility of extension
- Schedule: Rotational shift 24/7/365 Availability (Morning, afternoon, night, weekends)
- Location: London, ON
Accommodation are available upon request to support your participation during all stages of the recruitment process.
#TWONTEMP