Bilingual Service Delivery Manager - Ottawa
TalentWorld is recruiting a Service Delivery Manager for a full-time and permanent position at the airport. As a bilingual French/English Service Delivery Manager, you'll be at the forefront of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions.
From optimizing processes to fostering a culture of collaboration, you'll play a pivotal role in our continued success.
What’s in it for you:
- Paid vacation
- Full range of medical and dental benefits
- Training is provided to help you grow your skills
- Free parking on site
Service Delivery Manager Responsibilities:
- Conduct and supervise daily operations to meet productivity targets and quality standards.
- Develop and implement streamlined processes to enhance efficiency.
- Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
- Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
- Foster a culture of teamwork, accountability, and continuous improvement among team members.
- Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.
- Coach staff on how to improve performance and develop new skills in a positive manner.
Service Delivery Manager Qualifications:
- Post-secondary education or equivalent work experience.
- Speak French and English
- A minimum of 1-3 years of direct management experience.
- Strong leadership skills with a track record of building high-performing teams.
- Exceptional analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- A strategic mindset with the ability to drive results in a dynamic environment.
We know a resume doesn’t tell the whole story. Even if you don’t think you checked all the boxes, let's talk.
Apply now! And you could have a job tomorrow!
Accommodation is available upon request to support your participation during all stages of the recruitment process.
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