Bilingual Service Delivery Manager - Ottawa

Security
Posted on: 2024/11/01 | Job ID: 169986
Ottawa
,
ON
Permanent

TalentWorld is recruiting a Service Delivery Manager for a full-time and permanent position at the airport. As a bilingual French/English Service Delivery Manager, you'll be at the forefront of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions.

From optimizing processes to fostering a culture of collaboration, you'll play a pivotal role in our continued success. 

 What’s in it for you:

  • Paid vacation 
  • Full range of medical and dental benefits 
  • Training is provided to help you grow your skills 
  • Free parking on site  

Service Delivery Manager Responsibilities: 

  • Conduct and supervise daily operations to meet productivity targets and quality standards. 
  • Develop and implement streamlined processes to enhance efficiency. 
  • Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation. 
  • Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness. 
  • Foster a culture of teamwork, accountability, and continuous improvement among team members. 
  • Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.
  • Coach staff on how to improve performance and develop new skills in a positive manner.

Service Delivery Manager Qualifications:

  • Post-secondary education or equivalent work experience. 
  • Speak French and English
  • A minimum of 1-3 years of direct management experience.
  • Strong leadership skills with a track record of building high-performing teams. 
  • Exceptional analytical and problem-solving abilities. 
  • Excellent communication and interpersonal skills. 
  • A strategic mindset with the ability to drive results in a dynamic environment.

We know a resume doesn’t tell the whole story. Even if you don’t think you checked all the boxes, let's talk. 

Apply now! And you could have a job tomorrow!  

Accommodation is available upon request to support your participation during all stages of the recruitment process. 

TWGWRPO