Bilingual IT Service Helpdesk (Night Shift)
Sales / Customer Service
Posted on: 2024/10/24 | Job ID: 169864
Toronto
,
ON
Temporary
TalentWorld is recruiting several Bilingual IT Service Helpdesk (Night Shift) individuals for one of our clients, a leader in professional services in North America and a proud Global 500 company! The FULLY REMOTE Bilingual IT Service Helpdesk individual will provide customer care solutions according to SLAs and company quality standards.
We are looking for a Bilingual (Spanish & French) IT Service Helpdesk (Night Shift; 11pm to 7am EST).
Bilingual IT Service Helpdesk Responsibilities:
Accommodations are available upon request to support your participation during all stages of the recruitment process.
#TWONTEMP
We are looking for a Bilingual (Spanish & French) IT Service Helpdesk (Night Shift; 11pm to 7am EST).
Bilingual IT Service Helpdesk Responsibilities:
- Handling inbound customer calls and ensuring accurate documentation
- Documenting, notifying, escalating, tracking, and following up on all incidents
- Providing excellent customer service with a strong understanding of customer business needs
- Adhering to incident management processes, client system policies, and service desk procedures
- Actively seeking opportunities to improve knowledge and skills though coaching, feedback, and reviewing knowledge base content
- Cross-training to support multiple clients, ensuring flexibility and adaptability across various systems
- Supporting 20-30 contacts per day (400-500 monthly)
- Minimum 1 year of customer service (Technical) experience required.
- Must be fluent in both Spanish and French, English considered an asset
- Strong computer literacy and proficiency in relevant software applications.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, team-oriented environment.
- Demonstrated ability to handle stressful situations with professionalism.
- Wage: $27 an hour on T4
- Duration: 12 months contract, potential of perm
- Schedule: Night Shift; 11pm to 7am EST
- Location: Montreal, Ottawa or Toronto
Accommodations are available upon request to support your participation during all stages of the recruitment process.
#TWONTEMP