Bilingual Customer Support
Sales / Customer Service
Posted on: 2024/09/09 | Job ID: 168888
Mississauga
,
ON
Permanent
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, you are on the right posting! Join our diverse and dynamic team, and embark on a path that will allow you to grow both professionally and personally.
Facilitator Job Responsibilities:
If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!
TWGWRPO
Facilitator Job Responsibilities:
- Provide a high level of customer service to the travelling public.
- Engage with passengers and offer assistance to those who require support for hearing loss, vision loss, limited mobility, etc.
- If requested, accompany passengers through screening, helping with their belongings and explaining the process.
- Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items.
- Proactively intervene where required, either in the queue or on the screening line.
- Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector (for example, the Sunflower Lanyard program for people with invisible disabilities).
- Post-secondary education or equivalent work experience.
- Strong empathy, active listening, and customer service skills
- A minimum of 1-3 years of customer service experience.
- Ability to communicate fluently, clearly, and effectively in both French and English
- Ability to adapt to customer needs/situations, provide appropriate solutions or alternatives.
- Ability to provide physical support to passengers with reduced mobility, upon request.
- Ability to stand and walk for extended periods of time.
- Employment Type: Permanent
- Salary: $60,000.00
If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!
TWGWRPO